| Feature | VICIdial AGC (vicidial.php) | Genesys Agent Desktop | Five9 Agent | |---------|-----------------------------|----------------------|--------------| | Protocol | AJAX polling (HTTP) | WebSocket / SIP | HTTP/2 + WebSocket | | Offline mode | No | Limited (thin client) | No | | Customization | High (open source) | Low (vendor lock) | Medium | | Real-time sync | Database polling | Redis/memory | Proprietary | | Cost | Free (self-hosted) | $$$ | $$ |
Cause: Lead filters or called_count limits.
Fix: agc vicidialphp work
PHP can be used to interact with audio files or streams, and with the right libraries or extensions, you can implement AGC. | Feature | VICIdial AGC (vicidial
Implementing AGC in PHP:
ALTER TABLE vicidial_agent_log ADD INDEX (logindate, campaign_id);
ALTER TABLE vicidial_live_agents ADD INDEX (campaign_id, status);