Autodata 345 The Hardware Information Does Not Match With Your Dongle Best -

The following factors are the primary causes of this error:

When software like AutoData requires a dongle, it's essentially using that dongle as a secure way to verify that you're a legitimate user. The dongle contains a unique identifier and sometimes additional information that must match what the software expects to find. This is a common method to prevent unauthorized use of the software.

If you have the original installation files and a genuine license. The following factors are the primary causes of

This is the official method. Autodata includes a license management tool (hidden in the installation folder).

Steps:

  • Reinstall the Sentinel HASP drivers (download the latest HASPUserSetup.exe from SafeNet/Thales).
  • Reboot your PC.
  • Plug in the dongle. Wait for “Driver installing” notification.
  • Re-open Autodata 345. It will detect “New hardware configuration” and ask for your dongle serial number (printed on the dongle sticker) or a license key file provided by Autodata at purchase.
  • If prompted, re-enter the installation key. The software will now re-pair the dongle to the new hardware info.

    • ✅ This works 95% of the time for genuine single-PC licenses.

    Immediate action: Reinstall Sentinel HASP drivers and test dongle on another PC.
    If persists: Contact AutoData technical support with dongle ID (visible in their diagnostic tool) to request a hardware reset or license migration. Reinstall the Sentinel HASP drivers (download the latest

    The error message “The hardware information does not match with your dongle” in AutoData 345 indicates a security or licensing mismatch between the software installation and the connected USB hardware dongle (license key). This report outlines possible causes and recommended troubleshooting steps.

    Plug the dongle into another PC with Autodata installed to see if the error follows the dongle (indicates dongle issue) or stays on the original PC (indicates PC/config issue). ✅ This works 95% of the time for