Symptoms: Your PC crashes with SYSTEM_SERVICE_EXCEPTION or DRIVER_IRQL_NOT_LESS_OR_EQUAL.

Solutions:

Here are the most frequent problems users face with the GL310 driver and their solutions.

The driver also enables the Component Breakout Cable (Red/Blue/Green). This is vital for capturing:

Driver Note: To use component, you must open RECentral and manually switch the input source from HDMI to Component. The driver does not auto-detect this switch.

Even with the correct AverMedia GL310 driver, users encounter specific issues. Here is the troubleshooting matrix.

| Error Message / Symptom | Most Likely Cause | Solution | | :--- | :--- | :--- | | "Device not detected" in RECentral | Windows installed a generic USB driver instead of AverMedia’s. | Open Device Manager. Under “Sound, video & game controllers,” right-click “AverMedia GL310” > Uninstall device > Check “Delete driver software” > Reboot and reinstall using Method 1 above. | | Black screen in OBS Studio | You added “Video Capture Device” but it’s on the wrong device. | In OBS, delete the source. Create a new “Video Capture Device.” In the “Device” dropdown, select AverMedia GL310 (DirectShow) – not “USB Video Device.” | | No audio in recordings | The driver installed, but the audio line is disabled. | Right-click the speaker icon in your system tray > Sounds > Recording tab > Right-click “AverMedia GL310 Audio” > Enable and Set as Default device. | | Driver install fails (Error 0x80070643) | An older version of the driver is stuck in Windows Registry. | Download and run AverMedia Cleaner Tool from the official support page. This removes all traces of old drivers. Reboot, then reinstall. | | Device works for 10 minutes, then freezes | USB power management is putting the device to sleep. | Go to Device Manager > Universal Serial Bus controllers > Right-click each “USB Root Hub” > Properties > Power Management > Uncheck “Allow the computer to turn off this device.” |