Why: Your IT department provided a .zip, .p7b, or .cer file.
Fix:
| Issue | Solution |
|-------|----------|
| "Can't open file" | The certificate might be in the wrong format. Ask IT for .crt or .p12. |
| "No certificate found" | You installed it as a CA cert, but need a User cert. Reinstall and select Wi-Fi as the use case. |
| Expired certificate | Download a new version from your IT department. |
| Private key missing | .p12 / .pfx files contain the key. .crt files alone won't work for EAP-TLS. | download wifi certificate for android
A: Delete the old certificate (see removal steps above) and download a new one from your IT department. Most certificates expire annually. Why: Your IT department provided a
