If you cannot log in to the Intranet Globalia Portal del Empleado Globales, use the self-service password reset tool:
If you have also lost access to your personal email or changed phone numbers without updating HR, you must contact the Globalia HR Service Center in person or via a manager. intranet globalia portal del empleado globales
Because the portal contains personal data (address, bank account number for payroll, salary information), following cybersecurity protocols is mandatory. If you cannot log in to the Intranet
Even the most robust intranet can present access problems. Below are the most frequent issues reported by Globalia employees and their solutions. If you have also lost access to your
| Problem | Possible Cause | Solution | | :--- | :--- | :--- | | "Usuario o contraseña incorrectos" | Caps Lock enabled; expired password; incorrect username format. | Reset password via "Olvidé mi contraseña" link. Ensure you are using your corporate ID, not personal email. | | Portal does not load (white screen) | Browser cache issues; outdated browser version. | Clear cache/cookies. Update Chrome/Firefox. Try "Incognito Mode." | | 2FA code not received | No mobile signal; wrong phone number on file. | Wait 60 seconds and request a new code. Contact IT service desk to update your mobile number. | | Account locked | Too many failed login attempts (usually 5 attempts). | Wait 15 minutes for automatic unlock or call the Globalia IT Helpdesk. |
Due to the sensitive nature of payroll data, Globalia has implemented 2FA for all intranet logins. After entering your password, you will receive a one-time code via: