| Symptom | Likely Fix | |---------|-------------| | “Agent unreachable” | Check Windows Firewall – allow IXRemoteAgent.exe or port 443 outbound. | | Slow screen updates | Lower color depth to 16‑bit in RDP settings. | | MFA loop (keeps prompting) | Sync time on client device (NTP). | | Cannot copy/paste text | Re‑enable clipboard mapping in IXRemote policy (off by default for security). |

An IT manager needs to reboot a server. With traditional RDP, rebooting kills the connection. With IxRemote, when the server reboots, the IxRemote service starts automatically upon boot, and the connection is re-established within 90 seconds. Result: Remote reboots without a site visit.

Follow this detailed procedure to establish your first RDP session over IXRemote.