If your USB dongle (hardware key) isn't working:

Q: Is there a free demo version? A: No, Kovai Kalaimagal does not traditionally offer a free demo over the phone. However, if you contact their sales number, they may guide you to a distributor in your city (Chennai, Madurai, Bangalore) to view a live demo.

Q: I lost my CD. Can I get a digital download link? A: Yes. Call the support number and provide your previous registration number. They usually charge a nominal fee (₹500–1000) to email you a new download link and reset your license.

Q: The phone number is constantly busy. What should I do? A: Try calling between 10:30 AM and 11:30 AM (right after opening) or between 4:00 PM and 5:00 PM. Mondays are the busiest. If busy for three days, send a detailed email with "URGENT - CALL BACK REQUEST" in the subject line.

Q: Does Kovai Kalaimagal offer remote desktop support? A: Yes, senior technicians use TeamViewer or Anydesk to fix your software remotely, but only after you have contacted them via phone and paid a support fee (if out of warranty).

To save you the headache of waiting on hold, attempt these fixes first. 80% of "contact number" searches can be solved without calling if you check these boxes: