Before troubleshooting, identify which NVivo product you use. The log in process is completely different for each.
This hybrid model requires logging into both the desktop app and a cloud hub. nvivo log in
Critical Note: NVivo 11 and older versions (perpetual licenses) often do not require a "login" at all—they only require a license key. If you are typing credentials into NVivo 11, you are likely using the wrong version of the software. Before troubleshooting, identify which NVivo product you use
Attackers send fake "NVivo account verification" emails. Legitimate NVivo log in emails come only from @lumivero.com or @nvivo.com domains. Never click a link in an unexpected email. Critical Note: NVivo 11 and older versions (perpetual
Depending on your setup, follow the specific steps below.