If you lose your wallet, time is of the essence. Log into the portal immediately and go to "Block a card." Once blocked, no one else can use your remaining tickets. You can then purchase a new physical MOBIB card (€5) and use the portal's "Balance transfer" feature to move your valid tickets and subscriptions to the new card.
Q: Is the STIB MIVB portail free? A: Yes, registration and account management are completely free. You only pay for transport products.
Q: Can I use the portal without a MOBIB card? A: Yes, you can buy e-tickets (PDF with QR codes) and display them on your phone screen. However, for season passes, a MOBIB card is required.
Q: Does the portal work in English? A: Absolutely. The portail is available in Dutch, French, English, and German. Select your language at the top of the page.
Q: I’m just visiting Brussels for 3 days. Should I register? A: For short visits, the portal is optional. You can buy single tickets or day passes via the app without registration. However, registering allows you to store unused tickets for your next trip. stib mivb portail
Q: What if I have a technical problem with the portal?
A: Contact STIB’s digital helpdesk at portail-support@stib-mivb.be or call 070 23 20 00 (€0.30/min). Available Monday-Friday, 7:00-19:00.
Once logged in, you can subscribe to personalized alerts. For example, set notifications for:
Background
Possible meanings (concise)
Typical features (if referring to a customer or developer portal)
Benefits
Potential concerns & recommendations
Example short user-facing description "Le Portail STIB/MIVB est votre espace en ligne pour acheter et gérer titres de transport, suivre les horaires en temps réel et recevoir alertes de trafic en français, néerlandais et anglais. Créez un compte, achetez des abonnements, et accédez aux services pour voyageurs et développeurs." If you lose your wallet, time is of the essence
If you want a specific format (press release, website copy, technical spec, or internal memo), tell me which and I’ll convert this into that format.
This is the transactional heart of the portal.
Update your address, phone number, and language preferences. You can also opt-in to receive SMS or email alerts about network disruptions or delays affecting your regular lines.
Once logged in, navigate to “My Cards” and enter the 16-digit serial number on the back of your MOBIB card. This links all future purchases to your physical card. Possible meanings (concise)