Option A — Create MSI with tools:

  • Include INF, SYS, CAT and run inf-based install during setup.

    • Option B — Rebuild original EXE:

    To assist TTC Drivers (CM001) with the Repack process efficiently, ensuring compliance with TTC’s lost & found and operational return protocols while minimizing Average Handle Time (AHT) and maximizing First Contact Resolution (FCR).

    This content is written in two formats: 1) A standard operating procedure (SOP) micro-learning module for the agent to read, and 2) A quick-reference "cheat sheet" for the desktop.

    Create a unified repack that bundles TTEC Plus drivers (touch/touchpad) and TTC CM001 drivers (often for embedded controllers, fingerprint or joystick modules) into one silent/attended installer, resolving conflicts and ensuring correct driver installation order.

    Warning: Because this is a niche driver, many third-party websites bundle malware with repacked drivers. Avoid “driver downloader” executables from unknown sources.

    Safe options:

    Always scan any downloaded .exe or .zip with Windows Defender and VirusTotal before running.

    Document Type: Desk Guide / Job Aid Audience: TTEC Customer Support Representatives (TTC Desk) Last Updated: [Current Date]

    A "driver repack" is not an official term from Microsoft or TTEC. Instead, it refers to a community-modified or vendor-repackaged driver set that bundles:

    You need this repack if you experience any of the following: