If the module isn't connecting or the technician side cannot see the device, follow this checklist:
Software versions are not arbitrary numbers. Version 197 represents a specific build in the product's lifecycle. According to release notes from IncentivesPro and community feedback, Version 197 introduces: If the module isn't connecting or the technician
If you see "Customer Module Version 197," you are looking at the most stable build for Windows 10 22H2, Windows 11 23H2, and Windows Server 2022. If you see "Customer Module Version 197," you
As of the current knowledge base:
| ID | Issue | Workaround | |--------|-----------|----------------| | TE-197-1 | Intermittent failure to redirect USB audio devices (DACs/headsets) after host sleep/resume | Restart the USB Redirector service or disable USB selective suspend | | TE-197-2 | Conflict with certain VPN clients (WireGuard-based) causing high latency | Set network interface binding priority to Ethernet/Wi-Fi first | | TE-197-3 | Module fails to auto-start if installed via non-admin user with UAC disabled | Reinstall using elevated command prompt | As of the current knowledge base: | ID
If the module isn't connecting or the technician side cannot see the device, follow this checklist:
Software versions are not arbitrary numbers. Version 197 represents a specific build in the product's lifecycle. According to release notes from IncentivesPro and community feedback, Version 197 introduces:
If you see "Customer Module Version 197," you are looking at the most stable build for Windows 10 22H2, Windows 11 23H2, and Windows Server 2022.
As of the current knowledge base:
| ID | Issue | Workaround | |--------|-----------|----------------| | TE-197-1 | Intermittent failure to redirect USB audio devices (DACs/headsets) after host sleep/resume | Restart the USB Redirector service or disable USB selective suspend | | TE-197-2 | Conflict with certain VPN clients (WireGuard-based) causing high latency | Set network interface binding priority to Ethernet/Wi-Fi first | | TE-197-3 | Module fails to auto-start if installed via non-admin user with UAC disabled | Reinstall using elevated command prompt |