In the Zammad ecosystem, an "addon" generally refers to three distinct things:
Why use addons? Because vanilla Zammad handles tickets, but addons handle business logic. They allow you to sync customer data from your CRM, authenticate users via Active Directory, generate invoices from tickets, and even predict response times with AI.
These addons do not connect to external systems but alter Zammad’s behavior.
In the Zammad ecosystem, an "addon" generally refers to three distinct things:
Why use addons? Because vanilla Zammad handles tickets, but addons handle business logic. They allow you to sync customer data from your CRM, authenticate users via Active Directory, generate invoices from tickets, and even predict response times with AI. zammad addons
These addons do not connect to external systems but alter Zammad’s behavior. In the Zammad ecosystem, an "addon" generally refers