Most bot failures happen because the bot has no memory of what it said five minutes ago. Limit conversation length. Force resets. Do not let the bot "learn" from user input in real-time unless you want another Tay disaster.
If this is an error message you received while trying to log in to a website. fail bot verified
This is the classic chatbot failure. A user asks a question, and the bot has no answer. Instead of saying “I don’t know,” it repeats the question, offers irrelevant help articles, or loops back to a previous statement. When a user receives the same unhelpful response five times in a row, that exchange is prime material for fail bot verification. Most bot failures happen because the bot has